HIV Services Client Services Coordinator

PURPOSE: To provide a comprehensive program of emotional support and safety for all clients of EMO’s HIV Day Center and to promote the quality of life and care for persons living with HIV/AIDS and their support system, incorporating the values of Community, Respect and Service.

TO APPLY: Please submit a cover letter and resume by 4 p.m. on January 11 by email to, fax to (503) 223-7007, or mail to EMO, 0245 SW Bancroft St., Suite B, Portland, OR 97239.

ACCOUNTABILITY: To the mission and goals of Ecumenical Ministries of Oregon (EMO) as determined by the Board of Directors, and as administered by the Executive Director or delegates.

REPORTS TO:  HIV Services Program Manager


HOURS: 40 hours per week (non-exempt), Monday through Friday, starting at 8 a.m.; some nights and weekends may be required.

SALARY:  $18.00 per hour

BENEFITS:  All regular employees (does not include on-call or temporary) are eligible for vacation, holidays, sick leave, employee assistance program, and employee trainings.  Employees in exempt positions that are 20 hours per week or more also receive medical insurance, dental insurance, disability insurance and life insurance, per eligibility requirements.


  1. Ability to work within the mission, vision and ethics of EMO.
  2. Willingness and ability to work in a respectful manner with people of diverse ethnicity, socio-economic circumstances, religion, culture and sexual orientation.
  3. Ability to maintain a confident, calm, and empathetic demeanor in the face of conflict and escalated individuals.
  4. Bachelor’s degree and two years experience in social services or related field required.
  5. Supervision experience.
  6. High-level organization and prioritization skills and ability to maintain a calm, confident, professional demeanor.
  7. The ability to effectively communicate both verbally and in writing.
  8. Ability to work both independently and collaboratively.
  9. Excellent listening and interpersonal skills.
  10. High tolerance for ambiguity and change.
  11. Familiarity with Microsoft Windows tools and applications and using computer-based client databases including CareWare.


  1. Masters in Social Work.
  2. Spanish language proficiency.
  3. Experience supervising student interns.
  4. Working knowledge of HIV disease and related issues, including mental health concerns.
  5. Working knowledge of Trauma Informed Care and/or Harm Reduction practices.
  6. Prior experience working with communities experiencing homelessness.
  7. Prior experience working in a drop-in center or similar setting.
  8. Current First Aid and CPR certification.


  1. Responsible for conducting client intakes and orienting them to the services provided by the HIV Day Center.
  2. Ensure files are current and comply with Ryan White program standards and any other governing agencies.
  3. Provide all clients with necessary resources that are current and up-to-date, including lunchtime announcements.
  4. Provide informal and formal support, including crisis management, problem solving and information and referral for all clients when needed, with a special emphasis on those with multiple barriers such as clients with dual diagnoses, experiencing homelessness and/or individuals with disabilities that may require additional staff time.
  5. Ensure the safety of clients, staff and volunteers by developing, maintaining and enforcing client compliance with the HIV Day Center’s policies and procedures.
  6. Provide harm reduction support regarding recovery issues such as living with mental illness, addiction and homelessness, in an attempt to elicit client’s own motivation for change.
  7. Work collaboratively with other AIDS service organizations, EMO programs and other social service agencies.
  8. Supervise intern program.
  9. Responsible for tracking client daily services and data for federal and county reports.
  10. Coordinate the HIV Day Center’s Transportation Program.
  11. Facilitate the HIV Day Center’s monthly satellite program in Hillsboro.
  12. Provide support and assistance to the Program Manager for all events.
  13. Other duties as assigned.

Equal opportunity employer

Ecumenical Ministries of Oregon is an equal opportunity employer and, as such, considers individuals for employment according to their abilities and performance. People of color, women, LGBTQ individuals, and people living with HIV are encouraged to apply.

Employment decisions are made without regard to race, age, religion, color, sex, national origin, sexual orientation, gender identity, physical or mental disability, marital or veteran status, or any other classification protected by law. All employment requirements mandated by state and federal regulations will be observed.