Assistant Program Manager (NEFP)

The Northeast Emergency Food Program (NEFP), a program of Ecumenical Ministries of Oregon (EMO), serves the emergency needs of our neighbors by operating an emergency food program. We coordinate the efforts of 250 volunteers (as many as 40 in a shift) to provide 40,000 clients one million pounds of food provisions monthly in the Portland metro area, particularly the eastside. NEFP meets the urgent food needs of our Portland neighbors while working to develop community solutions to food and economic security. NEFP does this through the five-fold mission: 1) Providing emergency food assistance two days a week, 2) securing access to adequate and healthy food; 3) developing programs to assist with building sustainable safety nets; 4) providing service learning and leadership development opportunities, and 5) responding to changing workforce demands by encouraging and supporting job and economic training opportunities. 

PURPOSE: Assist the Program Manager (Operations) in the daily operations of the program and fulfilling the mission of NEFP.

TO APPLY: Submit a resume and cover letter by email to emo@emoregon.org, fax to (503) 223-7007, or mail to EMO, 245 S Bancroft St., Suite B, Portland, 97239. Position open until filled.

ACCOUNTABILITY: To the mission and goals of Ecumenical Ministries of Oregon as determined by the Board of Directors and as administered by the EMO President and his/her delegates.

REPORTS TO: Program Manager, NEFP

DIRECT REPORTS: Up to 40 volunteers a day, community service workers, contractual positions, and Service Learner Initiative participants.

LOCATION: EMO’s Northeast Emergency Food Program site, and other sites as assigned.

CLASSIFICATION: 40 hours/week, non-exempt.

BENEFITS: Salary range starts at $22.64 hourly. All regular employees (does not include on-call or temporary) are eligible for vacation, holidays, sick leave, 401(k) retirement plan, employee assistance program and employee trainings. Employees in exempt positions or non-exempt positions that are 20 hours per week or more, also receive medical insurance, dental insurance, disability insurance and life insurance, per eligibility requirements.

MAJOR RESPONSIBILITIES

  1. With the Program Manager, ensure dignified and welcoming services to clients, receptive and rewarding experiences for staff and volunteers.
  2. Work closely with Program Manager to ensure efficient and equitable use of donations.
  3. Work with Program Manager to implement state and local compliance protocols as required
  4. Daily supervision and execution of client and volunteer operations.
  5. Oversee volunteer training and development.
  6. Oversee Inventory management and quality control.
  7. Perform and/or supervise others in client processing and assist in the maintenance of a shared electronic database.
  8. Maintain other records and databases as assigned.
  9. Assist in supervision and training of contractual workers (such as Jobs Plus, Jesuit Volunteers, and student interns) and volunteers with special needs.
  10. Maintain positive relationships and open communication with key donors and stakeholders.
  11. With Program Manager, ensure safe and proper functioning of NEFP facilities, equipment, and vehicles.
  12. Assist in management of maintenance and development of NEFP pantry garden and grounds.
  13. Assist with food pickups as assigned.
  14. Occasional participation in neighborhood and community development, advocacy, and outreach.
  15. Assist with the maintenance of the social media presence for NEFP.
  16. Assist with the development/implementation of strategies for increased client engagement, volunteer, and donor appreciation, and use of physical and emotional spaces.
  17. Perform other duties as assigned.

QUALIFICATIONS

Ability to work within the mission, vision, and ethics of EMO, and maintain an understanding of the services provided by the programs and projects of EMO.

KNOWLEDGE:  Minimum of 1 year of experience managing large groups of people/teamsHave experience with and show sensitivity in multicultural/cross-cultural interactions; Be able to quickly learn in-house operations and safety protocols.  Be proficient at using the internet and social media.

SKILLS: Excellent oral, interpersonal and client service skills with the ability to listen to and affirm people from a wide variety of cultures, backgrounds and circumstances; specially to treat all individuals with respect and dignity; Be highly organized with a strong attention to detail; Be able to work well independently, with minimal supervision, and to balance multiple priorities.

EFFORT: Be able to make decisions in high tension settings and to adjust to fluid and occasionally seemingly chaotic situations; Be able to lift and carry up to 50 pounds several times a day. Ability to multitask and have priorities shifted due to unforeseen situations, while maintaining professionalism.

RESPONSIBILITY: Flexibility in scheduling is a must because the day is done when all the families have been helped, which can extend past normal hours, especially towards the end of the month and during holidays; Demonstrated ability to work independently while maintaining a close relationship with supervisors and with the broader organization; Experience and demonstrated ability to work with volunteers and supervise small staff; Be able to make decisions in high-tension settings and to adjust to fluid and occasionally seemingly chaotic situations.

WORKING CONDITIONS: Ability to work in a respectful manner with people of diverse ethnicity, socio-economic circumstances, religion, culture, and sexual orientation; High tolerance for ambiguity and change; Occasional availability for evening and Sunday events.

DESIRED QUALIFICATIONS

Be able to drive a box truck; possess valid driver’s license and evidence of insurability.

Be able to speak a second language, particularly Mandarin Chinese, Russian or Spanish.

EQUAL OPPORTUNITY EMPLOYER

Ecumenical Ministries of Oregon is an equal opportunity employer and, as such, considers individuals for employment according to their abilities and performance. People of color, women, LGBTQ individuals, and people living with HIV are encouraged to apply.

Employment decisions are made without regard to race, age, religion, color, sex, national origin, sexual orientation, gender identity, physical or mental disability, marital or veteran status, or any other classification protected by law. All employment requirements mandated by state and federal regulations will be observed.

Job Type: Full Time
Job Location: NE Emergency Food Program

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